General Questions

1. Can a license be transferred?

Yes. Based on the current License Agreement in place of “One license per user, per machine.”, a RapidPlan account can only be activated on a single user profile on a particular computer. Activation on another machine or on another profile on the same PC requires another RapidPlan license, otherwise, subsequent activation of the same license will render the program automatically deactivated on the original user account profile.

A license can also be transferred from one company to another. For more information on purchasing or transferring a license please contact sales by clicking here

2. Can a user be changed?

Yes. If a license is assigned to a new user who, presumably, would want to use a different login username, Invarion Support must be duly notified of such a change so that the necessary update will be made on the records of the license involved. Without prior notification, the new user using his own email address as username will not be able to log in due to an account mismatch. (Check Invarion website for the corresponding Support contact number of the country you're in.) 

You may also contact Invarion Support by clicking here

3. How do I change my password?

Changing the password has never been easier for RapidPlan users. To change the password follow these steps:

1. Click the 'Account Settings' button found at the bottom of the Invarion Gateway Client window.

2. Enter the "Current Password".

3. Enter the new password then confirm the new password.

4. Select "Ok". 

If you forgot your password, just click 'Forgot' at the Gateway Login screen, and then type in your login email address or username. Click Reset. Your password will be sent to the email address you entered.

4. I forgot password how can I get it?

If you forgot your password, just click 'Forgot' at the Gateway Login screen, and then type in your login email address or username. Click Reset. Your password will be sent to the email address you entered. You may also contact our support team by clicking   here

5. What is the latest release?

The latest version of  RapidPlan is Version 2.14

To view some of the latest upgrade features please visit our YouTube Channel at - RapidPlan Video Tutorial!

6. What are the minimum requirements in order for the RapidPlan to work?

Minimum system requirements:

1GHz or faster processor

512mb system memory

100mb HDD space

64MB graphics memory

RapidPlan will typically work with any windows machine running Windows Vista or newer

7. Can I transfer RapidPlan to another computer?

Yes. To transfer a license you can contact support or follow the instructions below:

To transfer RapidPlan to another machine, you will need to download and install Invarion Gateway on the new machine.

Download the Invarion Gateway installer using this link: Click to Download!

Note that you will need administrative access to your PC for the installation of Invarion Gateway.

Run the installer, launch Invarion Gateway, and log-on with your current username (e-mail address format) and password. You will then be asked if you'd like to transfer the license to the new machine. Once you confirm, it will start the standard revalidation period of about 12 hours. After revalidating, it will automatically deactivate from the old machine.

Once the revalidation period is over, you can re-launch Invarion Gateway and log-in. Download the RapidPlan application by hitting the Download button. After downloading, you can use RapidPlan by clicking on the Execute button.

Successful installation of RapidPlan relies on certain Microsoft Updates being installed on your computer, in particular the .NET Framework 4 service pack.

If you do not have the required updates, RapidPlan will identify this to you during the installation process.

To obtain the latest Microsoft Updates you may either check automatically for Microsoft Updates via the Control Panel in your system or you can download the update relevant to your operating system from the Microsoft Download Centre by clicking here!

8. How can I export a plan to PDF?

To export plan to PDF, click on File > Export > To PDF.

If you want to check the settings before exporting or printing, you can check the Print Options, by clicking on File > Print > Print Options

9. How to create custom signs?

All the signs that ship with RapidPlan are created using the primitive objects and other road tools. You can use the primitive objects to create your own sign, or you can adjust existing signs to create new variations.

To create a new sign follow these steps:

1. Draw your sign using the primitive objects tools

2. Select all the elements of your sign but dragging a selection box around all items you wish to include

3. Right click on one of the items and select 'group'.

4. If you wish to save this sign for later use, right click on it and select Save Object / Save as Sign.

5. After entering a name for your sign click on the save button and it will prompt you to where to save the file. The default folder in saving signs My Documents/ Rapid Plan / Signs. After saving it will now be available from the custom tab in the signs palette.

You can also refer to the manual for more information. This can be found in Chapter 11: Creating Your Own Signs (page 142 - 157) of the RapidPlan System User Manual. Download a copy of the User Manual by clicking here!

10. How to import images from Google Earth or Maps?

There are two ways to import an image:

First is to use print screen, and paste the image on the canvass. To crop the image just right click and use the Object Cropping tool to remove the unwanted parts of the image.

Second option is to go to Tools Palate Primitive Objects and click Image. You can then choose the saved image you want to import.

11. If You are working behind a firewall that filters internet connection and you are having troubles connecting to our servers?

The firewall needs to be configured in a way that will allow the Gateway to communicate with the following servers (these addresses should be put on a whitelist for all applications), Double check that there are no application-specific restrictions in place. Often people are able to ping the servers, but the Gateway still cannot access them and this is because the 'ping' application is treated differently by the firewall.

The new version of the Gateway, which should use default proxy credentials as set in your IE options.Please make sure that the 'Obtain proxy information from the operating system' box is checked in Settings->Proxy Settings...

12. Can I use RapidPlan without an internet connection?

Rapid Plan requires our clients to connect to the Invarion Gateway, which means internet connections is needed for active and dynamic connection.

RapidPlan can be used without Internet connection by checking the 'Work offline' box. However, this type of login is available for 2 weeks after the last online login. (so at least once every 14 days you need to connect to the Internet).

13. How do layers work on RapidPlan?

The Layers tab can be found at the right side, along with the Properties tab.If it's not there, go to View tab and put a check mark on Layers list option;

When a user adds a layer to his plan, the first one he was working on automatically becomes the background.  To add a layer, just go to the Layers tab and click the green plus sign.  Layer 1 will then appear right above the Background layer.  The arrow on its left serves as an indicator as to which layer you are working on.  So if you want to make some modifications to the objects drawn on the background but the arrow is at Layer 1, you will notice that you are unable to select/highlight an object even if you had clicked on them.  In the Layers tab, click Background to move the indicator arrow pointing to the Background layer.  Now, you'll be able to edit the objects on the background.

 Just move the mouse over an option in the Layers tab and a text will appear telling you the name of the function or what it does.

 Toggle Layer Visibility (eye icon) - hides the layer so the user can see only that layer which he wants to work on.

Lock/Unlock layer - A user cannot edit that layer if option set to lock (the pad lock icon will open if set to unlock)

Toggle Layer Printability -  allows users to exclude the layer from being printed

The video tutorial can be viewed by clicking here!

14. File formats supported when importing to Rapid Plan.

RapidPlan can only add onto a plan images that are in BMP, JPEG, GIF, and PNG format, including the ability to import DXF and ERSI files.

For bmp, jpeg, png and gif images, just go to Primitive Objects and select 'Image'. In the Files of Type drop-down? menu you will see the image formats RapidPlan can place on a plan.

For DXF and ERSI images, go to Tools, then Import.

15. Why JPEG and PNG files lose quality when imported to Rapid Plan?

The following formats  like JPG, PNG are what's called raster images, which basically means they're fixed sets of pixels. This means you can't scale them without losing quality. You set the option in Tools->Preferences->Application->Image Options->Exported image resolution and you can tell it to produce images up to 8 times larger than the normal size. Rapid is based on vector graphics (not raster), so it can scale its objects as much as it wants with no loss in quality. So with this option set, it will first enlarge the plan, then export it to an image. Images produced this way will be bigger and more suitable for printing.

 NOTE: Rapid is not able to scale imported images without loss in quality (like background aerial photos) So if you're planning to export back to an image it's best to use high-resolution images in the first place. Also, uncheck the Tools->Preferences->Application->Image Options->Scale down large images box.

16. Running Rapid Plan on a MAC PC?

We don't have a mac version but RapidPlan can work on a Mac, using parallels, VMWare or Boot camp. You can try, but whether it works we can't tell if the software runs properly or not,

17. Does Rapid Plan work on tablet PC’s?

Some tablets run a version of windows called Windows RT which is a stripped down version of windows, so wouldn't be able to run RapidPlan. If it's the regular windows version it should be fine.

18. How do I contact support and/or get help?

Our technical experts are ready to help. Please choose how you want to contact us.

Click here access our online contact form


(617) 936-8326


(03) 8657 0228

New Zealand

09 8879253

United Kingdom

01134 679022


076 888 9192

Click here access our online contact form

19. Does Invarion provide educational and/or training resources?

Yes. Invarion provides both online webinar style training and video tutorials. To access these resources please click on the link(s) provided below:

- To view the training schedule please click here!

- To view the online collection of video tutorials please click here!

20. How do I purchase RapidPlan or get a quote?

Please click on the following link to request a quote: Request a quote We will respond very quickly during business hours and can send you an electronic invoice for easy payment.

21. How often do you update RapidPlan?

We have no set schedule, but changes in the sign library and traffic control industry are pretty regular and we are always adding requested features, which will require updates several times per year. 

22. What type of plans can I build using RapidPlan?

Whatever type of plan you need, or source diagrams you are working with, RapidPlan will help you complete a professional traffic control plan with ease.
  • CAD 
  • GIS Overlay
  • Work Instructions
  • Street View
  • Aerial Photos
  • Custom Plans


23. Does RapidPlan come with templates so I can get started fast?

RapidPlan comes with a full library of templates.  We have countless templates that are available and all are fully customizable and easy to work with.